Biography: Ron Zemke is senior editor of
Training magazine and author or co-author of 23 books, including the bestselling
Knock Your Socks Off Service series,
Knock Your Socks Off Selling, and
Service America! His work with organizations such as Ford Motor Company, Microsoft, and Wendy's International bring him face-to-face with the pressures of the cross-generational workforce. He lives in Minneapolis.
Claire Raines, one of the nation's leading experts on generations, is the author of
Twentysomething and
Beyond Generation X. In addition, she is a dynamic speaker and organizational consultant whose clients include McDonald's, Sprint, Mastercard, and Toyota. She lives in Denver.
Bob Filipczak was staff editor for
Training magazine and the author of the landmark article, "It's Just a Job: Generation X in the Workplace." He now works in the communications department of U.S. Bancorp Piper Jaffray. He lives in Minneapolis.
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Books at MeansBusiness by: Ron ZemkeBooks at MeansBusiness by: Claire RainesBooks at MeansBusiness by: Bob Filipczak