How To Resolve Conflicts At Work

"Conflict, unchecked, can create barriers to individual and organizational effectiveness, derailing teamwork and adding to the stress in the workplace."

"Controlled disagreement is the best way to deal with differences that rile you up."

"Of all the many techniques to prevent a difference from degenerating into a conflict, negotiation can be particularly effective, especially if the other person is already at the angry stage."

"Too often people are so involved with their own thoughts and desires that they devote 90 percent of their energy to sending messages and only 10 percent to hearing the other party."

"You can't expect to get along together in an amiable way with everyone in your organization, but there are things you can do to lessen the tension in a personality conflict."

"The simpler the complaint, the more likely its cause won't be addressed, although the subsequent emotional reaction may remain."

"It's a pressure-cooker environment, and that means that you need to find the right time, right place, and boss in the right mood to bring up any issues, not just complaints but also job tasks, ideas, and news you feel your boss has a need to know."

"Before you talk to the rumor monger, verify the facts: what was said, how was it said, to whom was it said, and when was it said."

"Hearing out a customer with a complaint can be a learning opportunity for your firm."

"Critical to conflict management is raising the question early on: "How will we handle conflicts and disagreements among us?""